FAQs

Our Big Occasion is a service provided by Our Big Kitchen that allows you to borrow party essentials such as cutlery, decor, lamps, and more for various events, including weddings, birthday parties, and retirement parties.

You can place a rental order by visiting the Our Big Occasion section on the Our Big Kitchen website, selecting the items you need, and completing the checkout process. Alternatively, you can contact us directly for assistance.

We offer a variety of party essentials including cutlery, decor, lamps, candles, candle holders and more to suit any event and any theme.

Yes, the minimum rental period varies depending on the item. Please check the specific item details on our website or contact us for more information.

At present we only offer pickup services from our kitchen located in Bondi.

You can change or cancel your rental order within a 24-48 hours before your event date. Please contact us directly for more details.

We understand that accidents happen. If an item gets damaged, please notify us as soon as possible. Charges may apply depending on the extent of the damage or we can discuss how you can opt to replace for the same or similar item.

We recommend placing your hire request at least two weeks in advance to ensure availability, especially during peak event seasons.

Rented items should be returned on the agreed date and time directly to the OBK Office.

Yes, we welcome donations of appliances, kitchen items, or other party essentials. Please contact us to arrange the donation.